FAQs

Guidelines and Frequently Asked Questions

Clarion Service is the national repair centre and as such 100% of all units come in via postal/courier services. Here are some guidelines for sending your unit in:

Useful tips when packaging your radio ready for sending to us:

We would always recommend a phone call first in order to gain an idea of costs and timing involved in the repair of your Clarion audio equipment.

Pack your unit carefully using a sturdy box and packing material (double boxing recommended). Please have at least 10cm of packing around the unit.

Please always check the individual requirements of the courier company used. As an alternative we recommend Royal Mail Special Delivery.

Contact Information: Please include your contact details, Name, Address and daytime telephone number.

Please send the packaged unit to (If using our UPS collection service then this will be printed on our UPS label for you):

Clarion Service UK

Pennyfields

Malmesbury Rd

Leigh, Nr. Cricklade

SN6 6RA

Upon receiving your unit we will contact you with the estimate of the repair or you could pre approve the repair if you already know the average repair cost. If you decline the estimate, you will be charged for return shipping and handling and the cost is only £21.00 per unit.

If your unit is declared unrepairable (due to factors outside of our control) then there is a charge of £21.00 per unit. This covers all investigation charges and the P&P. If you do not wish to have a unit that has been declared as unrepairable returned then we waiver all charges (sadly we do not reimburse the cost of you sending the unit to us).

We aim to repair units within a 5 to 7 day period.

Payment: We accept Visa, MasterCard and Maestro, as well as personal or Company Checks. All Prices are at 20% VAT

Warranty: All standard repairs are warranted for 6 months parts & labour on serviced performed only (not on entire unit). This warranty does not cover any abuse, liquid or owner abuse damage. Please note any new products and our Nissan Figaro Refurbishments carry a two year warranty.

Exchange units come with longer warranties; again this will be confirmed with a phone call to 01285 861861.

For all other questions please call 01285 861861 or Please use this Form

Here at Clarion Service we have been working close with UPS for over 5 years to offer everyone peace of mind when we return customers units. Now we would like to offer customers the same peace of mind when sending in their valuble car stereos*. We can collect your unit from you for just £9.00 (added to the final repair bill). This is less than you can send an average Clarion Stereo, 1st Class recorded delivery, using Royal Mail! Insured and protected your property is in safe hands from start to finish, just call us on 01285 861861 to arrange the sending in of your unit.

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